Terms And Conditions

These Terms & Conditions apply to all purchases made from this website.

 

Payment
We accept all major cards. Payments are made through a PCI DSS gateway certified by sysnet using industry standard 256-bit encryption verified by the Verisign Trust Network.

We also accept Paypal for payment. You can either use an existing Paypal account to make payment or you can check out as a guest (no existing Paypal account requried).

 

Returns / Money Back Guarantee
LA Muscle are the global leader in the design and manufacture of award-winning supplements for over 20 years and are the first company to offer 100% money back guarantee. This means no risk to you. The following conditions apply.

 

  1. Product Sample Trial sized bottles are not included under the money back guarantee. These bottles are designed so that you can see if LA Muscle is right for you, prior to moving on a full program.
  2. The maximum number of items that can be claimed for by a single customer is one bottle. This requirement is to prevent customers ordering multiple products, or stacks / special offers, or placing multiple separate orders and then trying to submit a refund request for all of them. We offer trial sized products so you can see if LA Muscle is right for you.
  3. LA Muscle products start working and giving results quickly, but if you are not happy with your results you must notify us that you wish to return your product within the first 14 days of usage. Once your return is approved you need to return the balance of your product to our return address.
  4. Refunds will only be made to the payment method used for the purchase. This is done through our merchant platform which only allows us to refund in this method. We have no means of refunding to an alternative payment method.
  5. The money back guarantee does not apply to special promotional events such as (but not limited to) Black Friday / Cyber Monday weekend or where discounts codes have been used.
  6. Unopened items with seal still in place can be returned for a full refund within 30 days of purchase but will be subject to a restocking fee of 15%. Please note, if our fulfilment centre has already picked and packed your item the restocking fee will apply even if not dispatched as we are charged for locating, unpacking and restocking the item in the warehouse inventory and physical location.
  7. We operate a zero tolerance policy for any abusive behaviour towards our staff. Any orders will be cancelled and/or your refund rights will be forfeited if you make unreasonable defamatory or libelous remarks about LA Muscle or any associated persons or companies.

 

SHIPPING

Orders are shipped from our US based warehouses.

All orders are dispatched the same day if received before 12:00pm CDT (Mon-Fri). Orders received after 12:00pm CDT will be dispatched on the next business day (Mon-Fri) to ensure you receive your order as fast as possible.

We offer multiple shipping options with multiple carriers for you to choose from. Tracking details will be emailed to your email address. We recommend using a Signature Required service for added security for your shipment. This ensures the carrier will not just deliver your shipment to what it considers a 'safe place', where it could be at risk of going missing. All items purchased from LA Muscle are sent fully tracked and are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to your preferred carrier and shipping service. Please keep an eye on the tracking to ensure someone is present to receive your shipment safely.

Whilst the majority of all orders are delivered within the stated time frame, there can occasionally be delays with delivery services due to the current increased demand with online purchases. If you experience an unexpected delivery delay,  please get in touch and we will chase it up with the carrier to expedite your delivery. In the extraordinary circumstance your shipment appears to be lost by the carrier, we will expedite a replacement shipment out to you. Please note the carriers will only deem a shipment as 'Lost In Transit' if there have been no tracking updates for 21 days.

If your shipment is delayed by more than 48 hours after the last day of the delivery window, please get in touch and we will refund the delivery charge. Please note we cannot offer any shipping charge refunds on delivery addresses that are PO Boxes.


 

Promotions and Offers
We reserve the right to modify, cancel and limit any promotion or offer. 

 

 

LA Muscle products are sold across the United States by wiselight ltd | Registered Office: 71–75 Shelton Street, London WC2H 9JG, UK Registered in England & Wales no. 11462583