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Terms And Conditions

These Terms & Conditions apply to all purchases made from this website.

 

Payment
We accept all major cards. Payments are made through a PCI DSS gateway certified by sysnet using industry standard 256-bit encryption verified by the Verisign Trust Network.

We also accept Paypal for payment. You can either use an existing Paypal account to make payment or you can check out as a guest (no existing Paypal account requried).

 

Returns / Money Back Guarantee
LA Muscle are the global leader in the design and manufacture of award-winning supplements for over 20 years and are the first company to offer 100% money back guarantee. This means no risk to you. The following conditions apply.

 

  1. Product Sample Trial sized bottles are not included under the money back guarantee. These bottles are designed so that you can see if LA Muscle is right for you, prior to moving on a full program.
  2. The maximum number of items that can be refunded (or replaced) by a single customer is one bottle. This requirement is to prevent customers ordering multiple products or stacks (multi product combos) and requesting a refund for all products, or placing separate orders and then trying to submit refund or replacement requests for each order seperately at different times. We offer trial sized products so you can see if LA Muscle is right for you.
  3. LA Muscle products start working and giving results quickly, but if you are not happy with your results you must notify us that you wish to return your product within the first 14 days of usage. Once your return is approved you need to return the balance of your product to our return address.
  4. Refunds will only be made to the payment method used for the purchase. This is done through our merchant platform which only allows us to refund in this method. We have no means of refunding to an alternative payment method.
  5. The money back guarantee does not apply to special promotional events such as (but not limited to) Black Friday / Cyber Monday weekend, or Special Offer stacks with discounted pricing (including Pick & Mix deals) or where discounts codes have been used.
  6. Unopened items with seal still in place can be returned for a full refund within 30 days of purchase but will be subject to a restocking fee of 15%. Please note, if our fulfilment centre has already picked and packed your item the restocking fee will apply even if not dispatched as we are charged for locating, unpacking and restocking the item in the warehouse inventory and physical location.
  7. LA Muscle supplements are formulated to be the most effective supplements available today. We do not add fillers or artifically sweeten the tablets or capsules as this could potentially inhibit their effectiveness, and they should be swallowed with food or water. Refunds will not be given based on a potential dislike of their taste.
  8. In the unlikely event that any of the products within your shipment have been damaged by the courier, please bring this to our attention with photographic evidence within 24 hours of receiving your package.
  9. We operate a zero tolerance policy for any abusive behaviour towards our staff. Any orders will be cancelled and/or your refund rights will be forfeited if you threaten to or make unreasonable, defamatory or libelous remarks about LA Muscle or any associated persons or companies.

 

SHIPPING

Orders are shipped from our US based warehouses.

 

All orders are dispatched the same day if received before 12:00pm CDT (Mon-Fri). Orders received after 12:00pm CDT will be dispatched on the next business day (Mon-Fri) to ensure you receive your order as fast as possible.

 

We offer 4 shipping services for US orders:

2-Day Express - FREE SHIPPING
Shipments made using this service are delivered in 2 working days to the shipping address you specify at the time of order. Once the tracking shown on the shipment shows the shipment as successfully delivered to your shipping address, please make sure you or someone you know picks up the package as soon as possible for safe keeping, as generally these shipments are left in what the courier will deem as a 'safe place', and once delivered, the ongoing safety of the shipment is no longer in our hands. We send you an email as soon as the item ships so you can track it your end.

2-Day Express + Signature [ADDED SECURITY]
Shipments made using this service are delivered in 2 working days to the shipping address you specify at the time of order. These shipments require a signature and are physically handed to someone at your address. This provides peace of mind as the shipment will never be left outside your door at your shipping address. If no-one is in at the time of delivery, the shipment will be taken to a nearby collection point where you can collect at your own leisure or re-arrange delivery. We send you an email as soon as the item ships so you can track it your end.

OVERNIGHT
Shipments made using this service are delivered on the next working day to the shipping address you specify at the time of order. Note: Orders must be received BEFORE 12pm CDT (Mon-Fri) to guarantee same day dispatch, and thus delivery on the following working day. Once the tracking shown on the shipment shows the shipment as successfully delivered to your shipping address, please make sure you or a neighbor picks up the package as soon as possible for safe keeping. We send you an email as soon as the item ships so you can track it your end.

OVERNIGHT + Signature [ADDED SECURITY]
Shipments made using this service are delivered on the next working day to the shipping address you specify at the time of order. Note: Orders must be received BEFORE 12pm CDT (Mon-Fri) to guarantee same day dispatch, and thus delivery on the following day. These shipments require a signature and are physically handed to someone at your address. This provides peace of mind as the shipment will never be left outside your door at your shipping address. If no-one is in at the time of delivery, the shipment will be taken to a nearby collection point where you can collect at your own leisure or re-arrange delivery. We send you an email as soon as the item ships so you can track it your end.

 

We offer 4 shipping services for orders to Canada:

Standard
Shipments made using this service are delivered (on average) within 7-14 Business Days to the shipping address you specify at the time of order. Once the tracking shown on the shipment shows the shipment as successfully delivered to your shipping address, please make sure you or someone you know picks up the package as soon as possible for safe keeping, as generally these shipments are left in what the courier will deem as a 'safe place', and once delivered, the ongoing safety of the shipment is no longer in our hands. We send you an email as soon as the item ships so you can track it your end.

Standard + Signature [ADDED SECURITY]
Shipments made using this service are delivered (on average) within 7-14 Business Days to the shipping address you specify at the time of order. These shipments require a signature and are physically handed to someone at your address. This provides peace of mind as the shipment will never be left outside your door at your shipping address. If no-one is in at the time of delivery, the shipment will be taken to a nearby collection point where you can collect at your own leisure or re-arrange delivery. We send you an email as soon as the item ships so you can track it your end.

Expedited
Shipments made using this service are delivered (on average) within 1-6 Business Days to the shipping address you specify at the time of order. Once the tracking shown on the shipment shows the shipment as successfully delivered to your shipping address, please make sure you or someone you know picks up the package as soon as possible for safe keeping, as generally these shipments are left in what the courier will deem as a 'safe place', and once delivered, the ongoing safety of the shipment is no longer in our hands. We send you an email as soon as the item ships so you can track it your end.

Expedited + Signature [ADDED SECURITY]
Shipments made using this service are delivered (on average) within 1-6 Business Days to the shipping address you specify at the time of order. These shipments require a signature and are physically handed to someone at your address. This provides peace of mind as the shipment will never be left outside your door at your shipping address. If no-one is in at the time of delivery, the shipment will be taken to a nearby collection point where you can collect at your own leisure or re-arrange delivery. We send you an email as soon as the item ships so you can track it your end.


 

All items purchased from LA Muscle are sent fully tracked and are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to your shipping address using the shipping service you choose.

 

Whilst the majority of all orders are delivered within the stated time frame, there can occasionally be delays with delivery services due to the current increased demand with online purchases or inclement weather. If you experience an unexpected delivery delay,  please get in touch and we will chase it up with the carrier to expedite your delivery. In the extraordinary circumstance your shipment appears to be lost by the carrier, we will expedite a replacement shipment out to you. Please note the carriers will only deem a shipment as 'Lost In Transit' if there have been no tracking updates for 21 days. If you believe your item has been lost, you must let us know within 14 days after the expected delivery date and we will open an investigation.

Whilst very rare, if a carrier experiences delays and your shipment is delayed by more than 48 hours after the last day of the delivery window, please get in touch and we will refund the delivery charge. Please note, carrier delivery times are based on business days (Mon-Fri) only. Please note we cannot offer any shipping charge refunds on delivery addresses that are PO Boxes.


 

Promotions and Offers
We reserve the right to modify, cancel and limit any promotion or offer. Valid checkout promo codes cannot be used in conjunction with other promotional codes. Only one can be used per order.

 

 

LA Muscle products are sold across the United States by wiselight ltd | Registered Office: 71–75 Shelton Street, London WC2H 9JG, UK Registered in England & Wales no. 11462583

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