Orders are shipped from our US based warehouses.
All orders are dispatched the same day if received before 12:00pm CDT (Mon-Fri). Orders received after 12:00pm CDT will be dispatched on the next business day (Mon-Fri) to ensure you receive your order as fast as possible.
We offer 2 shipping services for US orders:
Shipments made using this service are delivered in 2 working days to the shipping address you specify at the time of order. We send you an email as soon as the item ships so you can track it your end and make sure someone is at the delivery address to receive it.
Shipments made using this service are delivered on the next working day (after the day the order is shipped) to the shipping address you specify at the time of order. Note: Orders must be received BEFORE 12pm CDT (Mon-Fri) to guarantee same day dispatch, and thus delivery on the following working day. We send you an email as soon as the item ships so you can track it your end and make sure someone is at the delivery address to receive it.
We also ship to to Canada:
Shipments made using this service are delivered (on average) within 7-30 Business Days to the shipping address you specify at the time of order. We send you an email as soon as the item ships so you can track it your end and make sure someone is at the delivery address to receive it.
Please Note: Canadian Customs import fees may be payable on some orders, which can cause delays on final delivery if not promptly settled. If delays do arise with Canadian Customs (which can happen for a multitude of reasons, usually classed officially as ‘unspecified’) LA Muscle unfortunately does not have control over customs so your patience is appreciated, whilst they clear your goods into the country.
All items purchased from LA Muscle are sent fully tracked and are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to your shipping address using the shipping service you choose.
From time to time shipments may be sent with a signature requirement on delivery. This is based on live data about specific delivery areas and recent reports of delivery issues. This upgraded service is completely free of charge and is for the protection of your shipment to make sure you experience no issues receiving your purchase. If no-one is in at the time of delivery, the shipment will be taken to a nearby collection point where you can collect at your own leisure or re-arrange delivery at a convenient time.
Whilst the majority of all orders are delivered within the stated time frame, there can occasionally be delays with delivery services due to the current increased demand with online purchases (especially during the Christmas & New Year period) and during periods of localised inclement weather. If you experience an unexpected delivery delay, please get in touch and we will chase it up with the carrier to expedite your delivery. In the extraordinary circumstance your shipment appears to be lost by the carrier, we will expedite a replacement shipment out to you. Please note the carriers will only deem a shipment as 'Lost In Transit' if there have been no tracking updates for 21 days. If you believe your item has been lost, you must let us know within 14 days after the expected delivery date and we will open an investigation.
Whilst very rare, if a carrier experiences delays and your shipment is delayed by more than 48 hours after the last day of the delivery window, please get in touch and we will refund the delivery charge. Please note, carrier delivery times are based on business days (Mon-Fri) only. Please note we cannot offer any shipping charge refunds on delivery addresses that are PO Boxes.
All customer orders undergo strict quality control before they are shipped, to ensure packing, seals, lids and the containers themselves are free from damage or defect. Whilst rare, sometimes damage to deliveries can occur during transit as a result of carrier handling.
If you receive a damaged delivery, please follow these instructions:
1. Please notify us of a damaged delivery no later than 24 hours after the shipment was physically delivered to your destination address.
2. Where possible, please ensure the delivery driver logs the shipment as having been delivered in a damaged state, if they have not already done this or indicated at the time of delivery.
3. Please provide a detailed description of the damage along with photos of the damage itself.
4. In order for a replacement item(s) to be sent to you, the original damaged items will need to be returned for inspection so that we can raise a case with the carrier company and resolve this for you.
Once you have notified us of a damaged delivery, instructions will be given for next steps to resolve the issue.